411homerepair.com

Latest Articles

Timber Products in Wet Environments

Although timber and water do not mix well, it is really hard not to use any wood at all in the bathroom. More often than not cabinets are made out...

on Nov 22, 2017

The Best Glass Garage Doors for Restaurants

Restaurants have different sizes and features. But so do garage doors. When they meet each other, they make the perfect pair for all the right...

on Nov 17, 2017

How to Pick the Right Refrigerator for Your Kitchen

Whether you love cooking or just enjoy being in the kitchen to grab a quick bite out of the fridge; there’s no denying the importance your...

on Nov 16, 2017

How to Repair Your Forklift Battery

Although in principle forklift batteries are similar to car batteries when it comes down to repairing them the process is very different. In...

on Nov 15, 2017

Why Sectional Doors are the Best Garage Door Option

One would think that an overhead garage door, which consists of many parts, and needs good care to remain safe will not t be so popular. But the...

on Nov 15, 2017

Professional Contractor Resource: Addressing Customer Fears

by Guest on Jan 31, 2011

It is important to consider the psychology behind how prospective customers select a contractor. If you have a better understanding of your potential client and how they approach the decision making process, you are better equipped to attract their business. My research in this area points to an over-arching theme of consumer fear. The prospects are anxious because, to them, a home remodel is a really big deal. If you are selected, they will pay you a lot of money to do some pretty scary things (well, it’s scary to them) to their largest personal asset. Find ways to address this fear, and you will provide them with a sense of comfort and attract more business. Here are a few tips on how to do just that.

  • Be patient and answer questions. Question dodging is a clear sign to the buyer that something’s not right.
  • Be knowledgeable about the process and give them a realistic cost job breakdown.
  • Provide glowing references.
  • Be insured and licensed (when appropriate) and be ready to present relevant certifications upon request.
  • Be punctual to appointments. When you are late, the customer may get that sinking feeling that something’s not “right”. A little bit of doubt can quickly snowball into full blown distrust.
  • Do not use high pressure sales tactics. This will trigger the buyers fight or flight instinct… Either way, you lose. It is best to present yourself as a knowledgeable ally. Act as though you don’t have to sell hard because your reputation speaks for itself.
  • You are a professional, act the part. Be polite and have a tidy appearance. Demonstrate that you have an attention for detail by taking good care of your tools and vehicle.
  • Provide the right paperwork, execute change orders, and return client calls promptly. Long delays in any of these activities will trigger client anxiety.
  • Leave the job site clean after each work day.
  • Take care of your power tools.
  • Have good communication. Provide a detailed overview of the work to be completed address the “who, what, when, where and why” of all main aspects of the project, including the important milestones. Always let the client know when utilities will be down.

Bottom line, your potential clients are afraid and they do not trust you. You can earn that trust through certain behaviors and tactics. If you can accomplish that, the business will roll in.

Most Recent Articles

Random Articles

Easy Wall Crack Repairs on Smooth and Textured Surfaces

When a crack develops on a flat wall or ceiling, the repair is rather simple. You cover it with a strip of paper tape (if indoors) or mesh tape...

Walls / Ceilings / Attics

A Look at Gas Pipeline Welding Jobs

Gas pipeline welding jobs may vary from company to company, but their most important function is to weld pipes permanently, with heat their primary...

Construction / Materials

Wall Cladding For The Home of Your Dreams

Everyone wishes to own a house of their dreams; a home that is designed as per their tastes and choices. When one goes house hunting, they conjure...

Walls / Ceilings / Attics

Gas Furnace Do's and Don't

The cold weather is just around the corner and BAM! The furnace will not start. With freezing temps, your furnace becomes the most important...

HVAC / Air Conditioning

Choosing the Right Window Blinds for Your Home

In choosing window blinds for your home, you need to consider a lot of things like type, style and its cost. Not only that, you need to know to...

Windows / Siding

Actions

Contact Us | Submit Article | RSS | 411homerepair © 2017